Welcome to Hema Nursing Home Care. These Terms and Conditions govern your use of our website and the home healthcare services we provide, including nursing care, caregiver services, physiotherapy, equipment rental/sale, ambulance service, and OPD consultations. By accessing our website or booking any of our services, you agree to be bound by these Terms.
Please read them carefully before using our services.
1. About Our Services
[Your Company Name] provides home healthcare services in Delhi and Delhi NCR, including but not limited to nursing care, paralysis and stroke care, elder and dementia care, baby care, physiotherapy, ambulance service, OPD consultations, and medical equipment on sale/rent. Services are subject to availability and may vary based on location, staff availability, and the nature of the case.
2. Booking and Service Confirmation
- All bookings made through our website, phone, or WhatsApp are subject to confirmation by our team.
- We reserve the right to accept or decline a booking based on staff availability, patient condition, or service feasibility.
- Service timelines communicated at the time of booking are estimates and may vary due to circumstances beyond our control (traffic, emergencies, staff availability, etc.).
3. Patient Information and Consent
- Families are responsible for providing accurate and complete information about the patient’s medical condition at the time of booking.
- Any change in the patient’s condition should be communicated to our team promptly, as this may affect the type of care or staff assigned.
- Consent for treatment, procedures, or specific care instructions must be provided by the patient or their legal guardian/family member where the patient is unable to do so.
4. Fees and Payments
- Service charges will be communicated at the time of booking or consultation and may vary based on the type of service, duration, and complexity of care required.
- Payment terms (advance, per visit, or package-based) will be shared before service begins.
- We reserve the right to revise pricing for ongoing or future services, with prior notice to the family.
5. Equipment Sale and Rental Terms
- Equipment rented from us remains the property of [Your Company Name] and must be returned in working condition at the end of the rental period.
- Any damage to rented equipment beyond normal wear and tear may be chargeable to the customer.
- Purchased equipment is subject to the manufacturer’s warranty, where applicable, and not an additional warranty from us unless specifically stated.
- Delivery and pickup timelines for equipment are estimates and may vary based on location and availability.
6. Ambulance Service
- Ambulance bookings are subject to vehicle and staff availability at the time of request.
- In emergency situations, we aim to respond as quickly as possible, but exact arrival times cannot be guaranteed due to factors like traffic and distance.
- Patients or families are responsible for providing accurate pickup/drop locations and relevant medical information at the time of booking.
7. Cancellations and Rescheduling
- Service cancellations or rescheduling should be communicated to our team with reasonable advance notice.
- Cancellation charges, if applicable, will be communicated at the time of booking based on the type of service.
- We reserve the right to reschedule or reassign staff in case of unforeseen circumstances, and will inform the family as soon as possible.
8. Limitation of Liability
- While we take every reasonable measure to ensure quality, safe, and professional care, [Your Company Name] shall not be held liable for outcomes resulting from pre-existing medical conditions, incomplete disclosure of patient history, or circumstances beyond our reasonable control.
- Our liability, where applicable, shall be limited to the value of the specific service booked.
- We are not responsible for delays or service disruptions caused by factors outside our control, including but not limited to natural events, government restrictions, or emergencies.
9. Staff Conduct and Patient Rights
- We are committed to providing caregivers and nurses who treat every patient with dignity, respect, and professionalism.
- Any concerns regarding staff conduct or service quality should be reported to our team immediately so we can address them promptly.
- Patients and families also agree to treat our staff with respect and provide a safe working environment.
10. Website Use
- The content on this website is for informational purposes and does not constitute medical advice. Please consult a qualified doctor for medical concerns.
- We reserve the right to update website content, services, and pricing at any time without prior notice.
11. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our services or legal requirements. Continued use of our website or services after such updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms and Conditions are governed by the laws of India, and any disputes arising from the use of our services shall be subject to the jurisdiction of the courts in Delhi.
13. Contact Us
For any questions regarding these Terms and Conditions, please contact us:
- Address: Hema Nursing Home Care Private Limited, 252, Block Y, Mangolpur Khurd, Mangolpuri, Delhi, 110083
- Phone: +91 91221 72998
- Email: hemanursinghomecare@gmail.com